Automatic follow-ups on quotes and invoices — without the admin work
Plurgo's AI follow-up sends payment reminders and quote chasers by email, WhatsApp, and voice — automatically, on schedule, with the right tone for how overdue the document is. Your clients get a polite reminder; you get paid sooner without hiring a secretary to chase them.
The real cost of chasing manually
Every unpaid invoice costs you twice — once in cash flow, once in time
are settled within 48 hours of a follow-up — but most businesses send reminders too late, too infrequently, or not at all.
is what a part-time admin person or secretary spends chasing outstanding quotes and invoices when done manually.
South African small businesses wait on average over three weeks past due date before receiving payment — primarily because follow-up is inconsistent.
Replace the manual process
What your admin person does right now that AI can do instead
A good admin person or secretary adds real value to your business. Chasing invoices is not that value. It is repetitive, uncomfortable, and takes time away from tasks that actually require human judgement — like fielding client calls, managing your diary, or coordinating jobs.
Plurgo's AI follow-up handles the entire payment reminder workflow automatically: it knows which documents are outstanding, how long they have been overdue, and what channel to use based on your settings. It sends the reminder, logs the contact, and escalates if there is no response — without anyone having to remember to do it.
The result: your admin person focuses on higher-value work; you stop paying for hours spent on repetitive chasing; and your clients receive consistent, professional reminders instead of the occasional embarrassed email.
Three channels, one workflow
Reach clients where they actually respond
Different clients pay attention to different channels. Some respond to a professional email; others will not see it until next week but always read WhatsApp within the hour. Voice calls move high-value overdue invoices faster than either. Set your preferences once — Plurgo uses all three in sequence.
Email follow-up
Intelligent email sequences that escalate in tone automatically — friendly at 3 days, firmer at 14, direct at 30. No templates to edit and no manual sends.
WhatsApp reminder
Reach clients on the channel they actually check. Templated WhatsApp messages sent at the right time, personalised per invoice with the outstanding amount and payment link.
Voice agent call
For high-value or significantly overdue invoices: a natural-sounding AI voice call to prompt payment — without you or a staff member picking up the phone.
How it works
Automatic follow-up from the moment a document goes overdue
Quote or invoice sent
You send a quote or invoice from Plurgo as normal. The AI follow-up system starts its clock.
First friendly nudge
If no payment or quote acceptance has been received, a warm reminder goes out automatically — email or WhatsApp depending on your settings.
Second reminder — slightly firmer
Tone escalates naturally. The client receives a clear request with the outstanding amount, due date, and a direct payment link.
Third reminder + voice option
For documents still outstanding, the voice agent can be enabled to make a call. The message is natural, professional, and specific to the invoice.
Escalation notification to you
At this point the document needs human attention. Plurgo flags it as requiring your direct involvement — with the full contact history already logged.
Who it is built for
Any South African business that bills clients and wants to get paid faster
Plumber / Tradesperson
You send 15 quotes a month. Six go quiet. Chasing them by phone eats your lunch break and half your drive time. Automated follow-ups go out 48 hours and 7 days after the quote — you hear back from the interested ones without the awkward calls.
Architect / Professional
A stage invoice sits unpaid at 18 days. You do not want to call the client and seem desperate, but you need the cash to cover your engineer. An escalating email sequence handles it professionally while you stay focused on design.
Small agency / Consulting firm
Your admin person is shared across three directors. Chasing invoices is the first thing that gets dropped when it gets busy. AI follow-up runs on schedule regardless of how full the diary is.
Freelancer
There is no admin person. You are the admin person. Every hour spent resending invoices is an hour not working on client projects. Set follow-ups once per client, then stop thinking about it.
Applies across your billing workflow
Follow-up works on quotes, invoices, and recurring invoices
Most follow-up tools only handle invoices. Plurgo's AI follow-up covers the entire billing lifecycle:
Quotes
A quote that goes unanswered is a job you may have lost — or a client who is busy. Automatic quote follow-ups keep you front of mind and recover jobs that would otherwise go cold.
Invoices
The highest-value use case. An unpaid invoice is cash sitting in someone else's account. Automated invoice reminders reduce debtor days without any manual effort.
Recurring invoices
Even clients on recurring schedules miss payments. Instead of manually checking who paid this month, automated follow-ups handle the chase on every cycle.
Frequently asked questions
When is the AI follow-up feature available?
It is currently in development. Join the waitlist by creating a free Plurgo account — waitlist members get early access and input into how the feature is configured.
Will it replace my admin person?
Not entirely — and that is not the point. It replaces the repetitive, mechanical parts of invoice follow-up so your admin person can focus on work that actually requires a person: client communication that needs judgement, scheduling, and relationship management.
Can I control when reminders go out?
Yes. You will be able to set your own sequences — which days, which channels, and how many attempts before the document is flagged for your personal attention.
What happens if a client pays after the reminder is sent?
Once a payment is recorded or a quote is accepted in Plurgo, the follow-up sequence stops automatically. You will not chase a client who has already paid.
Does the AI follow-up work for quotes as well as invoices?
Yes. A quote that goes silent after 3 days is often not a rejection — it is a busy client who forgot. Automatic quote follow-ups recover approved jobs that would otherwise go cold without anyone noticing.
Can I use this without a full Plurgo account?
AI follow-up requires a Plurgo account so the system knows which documents to track and has permission to contact your clients. It is included on paid plans; the free plan gives access to the quote and invoice tools that feed into it.
Get early access to AI follow-up
Create a free Plurgo account now and join the waitlist. You can start using the free quote maker, invoice generator, and recurring invoices today — AI follow-up rolls out to waitlist members first.